General Terms of Service
IMPORTANT - PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCEPTING THE AGREEMENTS (AS DEFINED BELOW), THEN PRINT THESE TERMS OF SERVICE AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR SERVICES (AS EACH SUCH TERM IS DEFINED BELOW). WE WILL NOT RETAIN OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE AT ANY TIME (AS SET OUT BELOW). BY ACCEPTING THESE TERMS OF SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND ACCEPT THE AGREEMENTS WITHOUT MODIFICATION. IF YOU DO NOT ACCEPT THE AGREEMENTS WITHOUT MODIFICATION, DO NOT ACCEPT THESE TERMS OF SERVICE AND DO NOT ACCESS OR USE THE SERVICES (AS DEFINED BELOW). IF YOU HAVE ANY QUESTIONS ABOUT THE AGREEMENTS, PLEASE SEEK INDEPENDENT LEGAL ADVICE BEFORE AGREEING TO THESE TERMS OF SERVICE OR ACCESSING OR USING THE SERVICES.
You accept to be bound by this contract by clicking on 'Submit' or 'I Agree' and/or by using the Services (as that term is hereinafter defined).After you (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when you use the Services, a legally binding agreement on these terms and conditions is entered into between (a) you, the end user and (b) American Wagering, Inc., 1 Caesars Palace Drive, Las Vegas, NV, USA 89109 (collectively referred to as ‘the Company’, 'we', 'us' or 'our' as appropriate).
These Agreements govern the use of the Services in the Province of Ontario. These Agreements are separate and distinct from the policies that govern the online gaming services offered by us, or our affiliates, in other jurisdictions, including the State of Nevada.
The Company operates under, and the Services are provided, pursuant to the iGaming Operator registration issued by the Alcohol and Gaming Commission of Ontario to the Company which provides that the Company is authorized to conduct a ‘lottery scheme’ in the Province of Ontario. Games of chance available through the Services are offered and administered by the Company as agent for iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario, as part of the open and regulated internet gaming market in Ontario.
These Agreements apply to the Company's (1) Caesars Sportsbook and Casino online gaming website (https://sportsbook.caesars.com/ca/on/bet) and mobile gaming app available in Ontario, and (2) any other online or mobile platform provided by us (each being a 'Platform' and together the ‘Platforms’) on which you access our Ontario betting, gaming and wagering services (‘Services'). As used herein, and unless the context requires otherwise, the term Platform includes any software made available to you (including for download) through the Services or in connection with your use of the Services.
In the event that you have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity performed by us, you should in the first instance contact us in accordance with Section 28 below.
These Terms of Service together with the Privacy Policy, Payment Frequently Asked Questions, Standard Promotional Terms and Conditions, Third-Party Content Policy, Unfair Advantage Policy, and any other additional rules and terms published on the Platform or otherwise notified to you that specifically relate to and govern any particular event, game, software, and/or promotion, in each case as such document may be amended by us from time to time, constitute a legally binding agreement between you and us ('Agreements'). You should read all of these documents carefully as each one forms part of the legally binding agreement between you and us. By clicking on 'Submit' or 'I Agree' and accepting these Terms of Service, or by using the Services, you are also acknowledging and accepting these Agreements. Access to and use of the Services is governed by these Agreements.
Additional and general rules for a specific casino game(s) may be found in the information section of that specific casino game(s). Casino games are additionally subject to all other terms and conditions contained in this agreement.
Please note that these Terms of Service shall prevail in the event of any conflict between these Terms of Service and any of the game rules or other documents referred to in these Terms of Service.
Your attention is drawn to our Privacy
Policy which describes how we deal with and protect your personal
information. By accepting these Terms of Service, you are also acknowledging and accepting
the Privacy
Policy. In the event of any conflict between the Agreements and the Privacy
Policy, the Privacy
Policy shall control.
1.APPLICABILITY OF
AGREEMENTS. By using the Services and/or by acknowledging that you have read these
Agreements when you register to join and/or by clicking on the 'Submit' or 'I Agree' button when
you install any of the software relating to the Services provided via the Platforms or when you
register for your Account, you agree to comply with these Agreements, and you acknowledge that
your failure to comply with these Agreements may result in disqualification, the closure of your
Account (hereafter as defined in Section 19 and Section 20 below), forfeiture of
funds and/or legal action against you, as appropriate and as further specified in
these Agreements. You acknowledge that if you accept these Agreements, we will start
providing you with the benefit of the Services immediately. As a consequence of this, if you
accept these Agreements when registering for the Services, you will not be able to cancel your
registration later, although you can terminate these Agreements and close your Account in
accordance with Section 20 below.
2.LEGALITIES OF USE
2.1 You may only use the Services if you are 21 years of age
or over and it is legal for you to do so according to the laws of the Province of Ontario. You
confirm that you are not accessing the Services from a province, state or foreign jurisdiction
outside of Ontario at the time of using the Services. You understand and accept that we are
unable to provide you with any legal advice or assurances and that it is your sole
responsibility to ensure that at all times You comply with the laws that govern you and that you
have the complete legal right to use the Services. You acknowledge that underage gambling is
illegal, and that it is an offense to allow a person who is under the age of 19 to participate
in the Services. Any use of the Services is at your sole option, discretion and risk. By using
the Services, you acknowledge that you do not find the Services to be offensive, objectionable,
unfair, or indecent in any way.
2.2 The Criminal
Code (Canada) prohibits and restricts wagering on the Internet. You acknowledge and agree that
to use the Services you must be physically located in the Province of Ontario at the time of
use.
3.ACCOUNT/REGISTRATION
3.1 To use the Services, you will first need to register for
an account with us. You may access any of the Services from your Account (as defined below). You
are prohibited from allowing any other person to access or use your
Account.
3.2 You can open an account with us by
choosing a unique account name and password and entering other information that we ask for on
our registration form such as (but not limited to) your first and last name, physical address,
email, gender, birth date and telephone number (an
'Account').
3.3 You shall ensure that the details
provided at registration are accurate and kept up to date. You can change the details you
provide at registration at any time by contacting Customer Support. Please see
our Privacy
Policy for further details regarding what information we collect, and
how that information is used, shared and stored. Alternatively, you can contact us for further
information.
3.4 There are no set-up charges for
opening your Account. We are not a bank and funds in your Account are not a deposit and are not
insured by any government agency. All payments to and from your Account must be paid in Canadian
dollars and shall not bear interest and you shall ensure that all payments into your Account are
from a payment source for which you are the named account
holder.
3.5 To use the Services, you will be
required to have a balance in your Account by any of the following methods: (i) a deposit
account; (ii) a credit or debit card, which has been registered and verified pursuant to the
requirements of the issuer; (iii); a reloadable prepaid card, which has been verified as being
issued to you and is non-transferable; (iv) winnings during a gaming session; (v) adjustments
made by the licensee with documented notification to you; or (vi) any other means permitted
under applicable law.
Such funds will be credited to your Account upon actual receipt
of funds by us and/or our agents. Minimum and maximum limits may be applied to the payments into
your Account, depending upon your history with us, the method of funding, and other factors as
determined solely by us. For further details of current funding and cash out options and fees,
please contact us at Caesars
Web Form or at 855 605 6850, or access your Account. You are
responsible for all fees or other charges required by your financial institution in connection
with your deposit. We do not receive any portion of these fees or charges.
Except for
such lower limits as may be set forth in the specific terms applicable to certain products, you
agree that you may not engage in transactions amounting to more than $10,000 per day (taking
into account both funding transactions and withdrawals from your Account), which applies to both
electronic transfers and transfers conducted through the cage in person. In the event that you
violate this provision, we may suspend or terminate your Account (in our sole and absolute
discretion) and may refund or refuse to refund any monies contained in your Account in our sole
and absolute discretion.
3.6 You can request
withdrawals from your Account at any time provided all payments made have been received. We
reserve the right to pay any requested withdrawal partly or in total via the same method of
payment and in the same currency with which they were originally funded. When using credit/debit
card to fund your Account, we may elect not to accept any withdrawal request within fourteen
(14) days after the funding date. You will not be able to withdraw bonus wagers as per Section 9
of these Terms of Service.
3.7 To use certain
Services, you may first need to download and install software as provided on the relevant
Platform. For example, to use any available mobile application, you will need to download the
application from your mobile device’s app store. If you prefer, you can set your mobile device
to automatically download the latest version of our mobile
application.
3.8 Account statements are available
to you, which detail your Account activity.
4.IDENTIFICATION AND YOUR
ACCOUNT. The name on your Account must match your true and legal
name and identity and the name on your Account registration must match the name on the credit
card(s) or other payment accounts used to fund or receive monies into your Account. To verify
your identity, you authorize third parties, which may include your mobile operator, internet
service provider, financial institution, government organizations, and other authoritative data
sources, to disclose to us and our data processing partners personal information only for the
purposes of validating your identity and preventing fraud on your account. You also authorize us
to disclose this personal information directly to our data processing partners only for the
purposes described herein. This personal information shall only be maintained for the duration
of the business relationship unless a longer period is required by applicable law. In addition,
we reserve the right, to the extent permitted by applicable law, to request satisfactory proof
of identity (including but not limited to copies of one or more identification documents (such
as a valid passport and/or other identity card) and/or any payment cards used), a photograph or
picture of you holding up your valid passport/identity card and satisfactory proof of address
(including but not limited to a recent utility bill or bank statement) at any time and to keep
related records. See our Privacy
Policy for how we treat your personal information. You consent to have
your age and identity verified by us, and you acknowledge verifications associated with Internet
or mobile gaming may result in a negative impact on your credit report. You may not hold more
than one (1) Account in connection with your use of any Platform. We reserve the right to close
your Account(s) if you open multiple Accounts. Should we have reasonable grounds to believe that
multiple Accounts have been opened with the intention to defraud us, we reserve the right to
cancel any transaction related to said fraud attempt. If you have lost your Account name or
password, please contact us for a replacement.
5.PERSONS PROHIBITED FROM ESTABLISHING AN ACCOUNT. The
following persons (each an 'Unauthorized Person') are not permitted to establish an Internet or
mobile gaming account, or to use directly or indirectly any of the Services: (i) an employee of
a supplier or vendor of the Company or our affiliates (the Company and its affiliates are
collectively referred to as the ‘Group’), (ii) Officers, members of the board of directors or
partners of the Group (iii) any individuals who have been banned from gaming activities at any
Company location, subsidiary or affiliate, or who have been prohibited from gaming pursuant to
any applicable laws, (iv) individuals who has advised the Group that the individual is
participating in a self-exclusion process that applies to the Services, or similar processes in
other jurisdictions (‘Self-Excluded Persons’), (v) ‘Prohibited Persons’, meaning persons that
are designated under economic or financial sanctions or trade embargoes imposed, administered or
enforced by the Government of Canada or any other governmental authority in any jurisdiction,
including the Office of Foreign Assets Control of the United States Department of Treasury, (vi)
persons who are under the age of 19, and (vii) any other person prohibited from using the
Services pursuant applicable law. You may not attempt to create an Account if you are an
Unauthorized Person or assist other Unauthorized Persons to use the Services.
You
acknowledge that (a) an individual with access to non-public information related to an event or
an individual who may impact the outcome of an event or bet type is prohibited from betting on
any event overseen by the relevant sport/event governing body, (b) athletes, coaches, managers,
owners, referees, and anyone with sufficient authority to influence the outcome of an event are
prohibited from betting on events overseen by the relevant sport or event governing body, and
(c) owners (any person who is a direct or indirect legal or beneficial owner of 10 percent or
greater) of a sport governing body or member team are prohibited from betting on any event
overseen by the sport governing body or any event in which a member team of that sport or event
governing body participates, and that the Company must make reasonable efforts to inform any
entity with which they have an information sharing relationship, including independent integrity
monitors, sport betting operators, the appropriate governing authority for the sport or event
and any other organizations or individuals identified by the Ontario Registrar if an individual
is found to have engaged in such a prohibited activity.
6.USE OF THE SERVICES
6.1 In the interests of ensuring fairness, we may take any
measures as we deem appropriate in order to create a fair and balanced online
environment.
6.2 We reserve the right to suspend,
modify, remove and/or add to any of the Services (collectively, a ‘Change’) in our sole
discretion with immediate effect and without notice, so long as such Change does not affect
pending play on the Services. We will not be liable for any such
Change.
6.3 We forbid the use of all unfair
practices when using the Services. We do this to protect our customers and the integrity of the
Services. Please read our Unfair Advantage Policy which is incorporated in these Agreements for
further details and our Anti-Cheating Policy at section 34.3. If we determine that you may be
participating in any form of collusion or other activities that we consider to constitute
cheating, we may permanently close your Account and any balance in your Account may be at risk
of forfeiture or withholding as per Section 19 of these Terms of
Service.
6.4 We forbid the posting of any
prohibited Third-Party Content (as that term is hereinafter defined) on our Platforms. Please
read our Third-Party
Content Policy which is incorporated in these Agreements for further
details.
6.5 We reserve the right to suspend your
use of certain of the Services, Platforms, games or any wagers on our Platforms from time to
time for any reason or no reason.
6.6 No
communications or information published on the Services is intended to constitute legal or tax
advice and we accept no liability for any reliance on such
content.
6.7 For the purpose of any reference to
time in connection with your use of the Services, we use the Eastern Time Zone unless otherwise
specified.
6.8 Your use of the Services (including, for the avoidance of
doubt, any intellectual property and/ or services we may license from third parties from time to
time which forms part of the Services) is for your personal, entertainment use on a single
computer or mobile device only and only in accordance with the rules and terms set forth in the
Agreements. You may not use the Services or any intellectual property contained therein for any
commercial purpose.
6.9 By accessing our
Platforms, or using, or attempting to use, our Software or the Services, you represent and
warrant to us that: (i) you are 21 years of age or older; (ii) you are physically located in the
Province of Ontario; (iv) all details provided by you to us to setup your Account or otherwise
participate in the Services are true, current, correct and complete; and (v) you consent to the
monitoring and recording by us (or our service providers) and/or investigators, regulators and
independent integrity monitors pursuant to applicable law of any wagering communications and
geographic location information.
6.10 YOU AGREE
NOT TO USE ANY FORM OF BOTS OR ARTIFICIAL INTELLIGENCE (AI) PATRONS WHILE USING THE
SERVICES.
6.11 In order to use the Services, you
must be physically located in the Province of Ontario at the time of use. We may, at any time
before or after you begin using the Services, require you to verify your identity, age, or
physical location or through other means, and we may terminate your access to the Services if
you fail to do so.
7.COPYRIGHT AND TRADEMARKS. The terms William Hill, Caesars, Caesars Rewards, and any other marks, logos, and tradenames used by us are the trademarks, service marks and/or trade names of the Group, one of its subsidiaries or associated companies, and/or its licensors. Further, all other material used by us, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by us, the Group, one of its subsidiaries or associated group companies, and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material, trade or service marks or any other materials or intellectual property and must not use them without the Group's written permission.
8.ELECTRONIC PAYMENT SERVICE PROVIDERS. In order to use the Services, you will be required to send money to and may be required to receive money from us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorize us, as necessary, to instruct such ESPs to handle Account funding and withdrawals to and from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on our Platforms. You irrevocably authorize us to provide ESPs with your personal and financial information for the sole purpose of processing a funding or withdrawal transaction. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's terms and conditions, then these Agreements shall prevail.
In the event we use such ESPs and/or financial institutions to process payments made by and to you, or otherwise accept your use of any particular payment method, in connection with your use of the Services, we shall have no responsibility for the acts or omissions of the third party providing such payment processing or payment method prior to our receipt of funds or after we initiate a transfer of funds (as applicable). You agree that you shall look exclusively to the ESP or financial institution in the event of any payment processing or other payment method related disputes and not to us. If you would like to request information regarding the ESPs used by us, contact us at Caesars Web Form or at 855 605 6850.
9.BONUSES
We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account ('Bonus(es)'). Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional terms and conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. In the event that the Standard Promotional Terms and Conditions and the Official Rules of any promotion conflict, the Official Rules of that promotion will take precedent. Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions. Wagering on the following games (if the game is available on this service) will not count towards the clearing of the wagering requirements for any Bonuses: 21 + 3 Progressive Blackjack, 5 Treasures Jackpot Festival, 88 Fortunes Jackpot Festival, Apollo Pays, Arthur Pendragon, Bloodsuckers, Coin Combo Explosion Jackpot Festival, Cornelius, FlyX, FlyX Cash Booster, Fortune Rangers, Ghostbusters Plus, Gorilla Go Wild, Great Aztec Mines, Gus's Gold Mines, Hercules High and Mighty, Icy Wilds, Imperial Riches, Medusa Megaways, Mega Jackpots Cleopatra, Mega Jackpots Elephant King, Mega Jackpots Golden Goddess, Mega Jackpots Ocean Belles, Mega Jackpots Siberian Storm, Mega Jackpots Wheel Of Fortune On Air, Mega Jackpots Wolf Run, Mines (all versions), Monopoly MegaWays, Motörhead, Ozzy Osbourne, QuickHit Ultra Pays Eagle’s Peak, Reel Rush, Scarab, Scarab Link, Secrets of Atlantis, Spinata Grande, Starburst XXXtreme, Starmania, Stock Market Live (Ontario), Stock Market Live with Presenter (Ontario), The Wolf’s Bane, Twin Spin, Victorious, Wheel of Fortune Triple Red Hot Sevens Gold Spin, Wheel of Fortune Triple Gold Gold Spin, Wild Play Superbet, Golden, Wild Wild West, Narcos, Wild Bazaar, Almighty Buffalo Megaways, and Maverick. The games on this list are subject to change at any time. In addition to the above games, any Welcome Offer also excludes the use of bonus funds on: All variations of Craps, Roulette, Baccarat and Sic Bo. Also Excluded from the Welcome Offer are the following slot games: 88 Drums Power Bet, Bankrush Bonanza Power Bet, Da Vinci Deluxe Ways Power Bet, Da Vinci Power Bet, Dangerous Beauty Poker Bet, Eagles' Flight Power Bet, Golden Knight Infinity Power Bet, Green Machine Racking Up Riches 2 Power Bet, Kiss of the Rose Power Bet, Majestic Cats Deluxe Ways Power Bet, Money Mayham Power Bet, Mountain of Zeus Power Bet, Platinum Goddess Power Bet, The Amulet and the Charm: Power Bet, and Ultimate X Ten Play Poker, Ultimate X Triple Play Poker, Ultimate X Five Play Poker The Green Machine Deluxe Power Bet.
10.CASH OUTS
10.1 Your Account
balance is the amount of real money held in your Account (if any), plus any winnings and/or
minus any losses accrued from using the Services, and less any amounts previously withdrawn by
you or amounts forfeited or reclaimed by us due to any known or suspected fraud or due to
funding or other transactions rejected or cancelled by your bank or any relevant third-party
bank (whether as a result of insufficient funds, charge-backs or otherwise), or any sums which
are otherwise deductible or forfeited under these Agreements ('Account
Balance').
10.2 Acceptance of a cash out request
is subject to any funding method restrictions, bonus restrictions, betting volume and/or
Security Reviews (see Section 18 below) and any other terms of these Agreements. All amounts you
withdraw are subject to the transaction limits and any processing fees for funding and
withdrawal methods that we notify you of before cashing out. For further details of current
funding and cash out options and fees please contact us at Caesars
Web Form or at 855 605 6850, or access your Account on the Platform.
10.3 We may report and withhold any amount from your winnings
in order to comply with any applicable law. All taxes due in connection with any winnings
awarded to you are your sole liability. Account balances cannot be transferred, substituted or
redeemed for any other prize. Payment of funds which you withdraw shall be made by cheque, wire,
credit card and/or any other manner which we select in our sole discretion, although we will try
to accommodate your preferences as indicated by you.
Payments will be made as soon as
practicable (subject to up to 72 hours internal processing time), although there may be delays
due to any Security Review (see Section 18 below) undertaken by us and save where we hold any
such payments in accordance with these Agreements. All payments will be subject to any
withholding or deduction on account of taxes required or permitted by applicable law. You
declare that the name and address that you have furnished correctly identify you as the
recipient of any payments from winnings, and that no other person is entitled to any part of
these payments. Any applicable taxes and fees in connection with any winnings awarded to you are
your sole responsibility. Your use of the Services, and therefore your acceptance of these terms
and conditions, acknowledges that you will provide us with such information
as we are required or permitted to obtain from you under applicable law and you are
responsible for regulatory reporting obligations on any winnings or prizes subject to applicable
laws. We may also be required under applicable law to file reports on certain cash out or other
transactions involving your Account. As such, you permit your acceptance of these Agreements to
serve as an electronic signature and to suffice any acceptance and signature on any documents
required to be prepared as a result of your use of the Services.
11.INACTIVE
AND DORMANT ACCOUNTS
11.1 If you do
not access your Account by 'logging on' to your Account using your Account name and password and
either (i) use the Services, or (ii) fund your Account as applicable, for any consecutive period
of 120 days, then after those 120 days (the 'Grace Period') your Account (and any related
account with any ESP) will be deemed
'Inactive'.
11.2 If your Account is Inactive for a
period of one year your Account is considered a Dormant Account by us and we will make
reasonable efforts to inform you of any funds remaining in your Account as required by
applicable laws. You will be able to recover Funds in a Dormant Account subject to escheatment
to a government authority under any applicable unclaimed property legislation.
12.THIRD-PARTY CONTENT12.1 Abusive or offensive language will not be tolerated
on our social media sites, chat boards, or otherwise in connection with your use or interaction
with the Platforms, Services, or with Group staff. In addition, you shall not make untrue and/or
malicious and/or damaging comments with regard to the Group's operation in any media or
forum.
12.2 In accordance with the terms of
our Third-Party
Content Policy, we may reject or delete any text, files, images, photos, video, sounds,
or any other materials ('Third-Party Content') posted by you on the Platforms which in our sole
opinion breaches the terms of these
Agreements.
12.3 Any violation of this policy may
result in removal of the Third-Party Content, a suspension of your use of the Services and/or
such other action as may be reasonably required by us to ensure
compliance.
12.4 You hereby represent and
warrant that you have full legal right and authority to post the Third-Party Content
that you post on the Platforms, and you remain fully responsible and liable for all Third-Party
Content posted by you, and that such Third-Party Content does not infringe or misappropriate the
rights of others. You further acknowledge and agree that we are not responsible in any manner in
connection with your access to or use of any Third-Party Content posted by other users of the
Platform or Services.
13.PROTECTION OF ACCOUNT NAME AND PASSWORD. The Account name
and password selected when you register for an Account should not be disclosed to any third
party. You are solely responsible for the security of your Account name and password, and all
activities that occur under your Account name and password.
You agree to keep your
Account name and password secret and confidential and not to allow anyone else to use it. As an
authorized player, you are prohibited from allowing any other person access to or use of your
Account. Every person who identifies themselves by entering a correct username and password is
assumed by us to be the rightful Account holder and all transactions where the username and
password have been entered correctly will be regarded as valid. In no event will we be liable
for any loss you suffer as a result of any unauthorized use or misuse of your login details. We
shall not be required to maintain Account names or passwords. If you have lost your Account
name, username or password, please contact us for a replacement. If you misplace, forget, or
lose your Account name, username or password as a result of anything other than our error, we
shall not be liable.
14.FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS. We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in our sole determination, you are found to have cheated or attempted to defraud us and/or the Group or any other user of any of the Services in any way, including but not limited to wagering manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of an event or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering, terrorist-financing or circumvention of sanctions) or if your funding transactions failed to be honored by your bank for any reason, we reserve the right to suspend and/or close your Account and recover bad debts using whichever method may lawfully be available to us including, but not limited to, (i) debiting the amount owed by you from your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on your credit rating and will require us to share your personal information (including your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We prohibit the use of betting techniques or activity that we deem, in our sole discretion, to
circumvent or be intended to circumvent our house edge or table limits, or that are in violation
of our Standard Promotion Terms and Conditions. This includes but is not limited to,
manipulation of the game software, card counting, systems of progressive betting or other
irregular play. Irregular play includes but is not limited to making even money bets on opposing
sides of any casino game and/or making wagers that include 70% or more of all possible outcomes
for that game. In the event a patron exhibits betting patterns we, in our sole discretion,
determine to be regular, we may take steps including but not limited to restricting wagering
activity, reporting that patron’s betting activity to the Ontario Registrar, blocking that
patron’s account, and/or retaining any funds related to that patron’s irregular
play.
We reserve the right to void and withhold any or all winnings made by any
person or group of persons and to void and withhold any rewards or winnings gained by any person
or group of persons where we have reasonable grounds to believe that said person or group of
persons is acting or has acted in liaison in an attempt to defraud or damage us and/or the Group
and/or the Services and/or the Platforms in any way.
In the interests of data
protection, security and avoidance of fraud we do not permit use of any communication channels
included within the Services and/or the Platforms to offer or promote any offers, products and
services (whether yours or a third party's). You are expressly prohibited from posting
information or contacting our customers to offer or promote any offers, products or services.
15.LIMITED LICENSE. We hereby grant you the limited,
revocable, non-exclusive, non-transferable, non-sublicensable right to install and use the
software we make available from the Platforms used to provide the Services (the 'Software') and
all content included in the Software, including, but not limited to, the copyright and all other
intellectual property rights therein, in connection with the Services, for your personal use in
accordance with this Agreement. The Software is the valuable intellectual property of the Group
and/or its associated companies and/or its licensors. You obtain no rights to the Software, or
derivatives or other modifications thereof, except to use it in accordance with these
Agreements. For the avoidance of doubt and not limitation you must not: (a) copy, redistribute,
publish, reverse engineer (except to the extent required to be permitted by applicable law),
decompile, disassemble, modify, translate or make any attempt to access the source code to
create derivative works of the source code, or otherwise; (b) sell, assign, sublicense,
transfer, distribute, lease or grant a security interest in the Software; (c) make the Software
available to any third party through a computer network or otherwise; (d) export the Software to
any country (whether by physical or electronic means); or (e) use the Software in a manner
prohibited by applicable laws, regulations and/or this Agreement (together the ‘Prohibited
Activities’).
You will be solely liable for any damages, costs or expenses arising
out of or in connection with the commission of any Prohibited Activities. You shall notify us
immediately upon becoming aware of the commission by any person of any of the Prohibited
Activities and shall provide us with reasonable assistance with any investigations we may
conduct in light of the information provided by you in this respect.
16.GEOLOCATION
SERVICES
16.1 Real-money gaming on
the Platforms is restricted by applicable Canadian Federal law to users who are physically
located within the Province of Ontario. To confirm your location, we use a third-party method
using IP address and WiFi signal. If one of the two is not confirmed, you will not be allowed to
use the Services. To confirm your mobile device location, we use a third-party method using
carrier cell tower and WiFi signal. If your mobile device location is not confirmed, you will
not be allowed to use the Services. We cannot guarantee that your device will be able to
successfully use the location Services. If we or our third party providers are unable to
precisely track your location for any reason, you may be prevented from accessing or using the
Services. We are not liable for your inability to access or use the
Services.
16.2 By registering to use the Services,
you consent to the monitoring and recording of any wagering communications and geographic
location information by us (or our service providers) and/or investigators, regulators and
independent integrity monitors pursuant to applicable
law.
16.3 We will handle all information collected
through the location Services in accordance with our Privacy
Policy. If you have any questions or concerns regarding the location Services, you may
contact us at Caesars
Web Form or at 855 605 6850.
17.ERRORS. You must inform us as soon as you become aware of any errors with respect to your Account or any calculations with respect to any Services. In the event of such error or any system failure (a divergence from the normal functioning of the logic for whatever reason) that results in an error in any odds calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, ('Error') we will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets on sports and/or casino games that were the subject of such Error and to take any money from your Account relating to the relevant bets or wagers, if there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to these bets or wagers, and you will comply with any such demands. In all circumstances whereby we (in our sole discretion) determine an Error has been used to gain an unfair advantage, we reserve the right to consider this activity to be subject to Section 19 (Forfeiture & Account Closure) of these Terms of Service.
18.SECURITY REVIEW. To maintain a high level of security and integrity in the system, we reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you, to verify your use of the Services, including but not limited to your compliance with these Agreements and the policies of the Group and your financial transactions carried out via the Services for potential breach of these Agreements and of applicable law (a 'Security Review'). As such, you authorize us and our agents to make any inquiries of you and for us to use and disclose to any third party we consider necessary to validate the information you provide to us or should provide to us in accordance with these Agreements. In addition, to facilitate these Security Reviews, you agree to provide such information or documentation as we, in our unfettered discretion, may request.
19.FORFEITURE & ACCOUNT CLOSURE
19.1 WE RESERVE THE RIGHT, IN OUR
UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (AS THAT TERM IS DEFINED
AT CLAUSE 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES
OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE SERVICES, ANY
SERVICES THAT SHARE THE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE,
SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES
AND WINNINGS IF:
19.1.1 You are in material breach
of any of these Agreements;
19.1.2 We become aware
that you have used or attempted to use the Services for the purposes of fraud, cheating,
collusion (including in relation to charge-backs) or unlawful or improper activity (including
without limitation, any manipulation of the multi-currency facilities and unfair
play);
19.1.3 We become aware that you have played
at any other online gaming site or services and are suspected of fraud, collusion (including in
relation to charge-backs) or unlawful or improper
activity;
19.1.4 You have 'charged back' or denied
any of the purchases or funding transactions that you made to your
Account;
19.1.5 You become bankrupt or analogous
proceedings occur anywhere in the
world;
19.1.6 Upon instruction of the appropriate
law enforcement agency or regulatory body;
or
19.1.7 You become a Prohibited Person, as
defined in section 5.
20.TERMINATION
20.1 You are entitled to close your Account and terminate
these Agreements for any reason or no reason on seven (7) days’ notice to us by withdrawing the
entire balance from your Account and sending a letter or email or telephoning us using the
details in the 'Contact Us' section of the Platform. We will respond within a reasonable time
provided that you continue to assume responsibility for all activity on your Account until such
closure has been affected by us.
20.2 We take
Responsible Gaming seriously. If you would like to learn more about our Responsible Program or
close your Account for responsible gaming reasons, please visit the “Responsible Gaming” section
of the website or mobile application.
20.3 Without
limitation to section 19, we are entitled to terminate these Agreements on seven (7) days’
notice (or attempted notice) to you at the email address you have provided to us for any reason
or for no reason. In the event of termination by us, we shall give notice of the termination to
you via email and, other than where termination is pursuant to section 19, as soon as reasonably
practicable refund the balance of your Account. Where we have terminated pursuant to section 19,
any payouts, bonuses and winnings in your Account are non-refundable and deemed
forfeited.
20.4 Termination of these Agreements
will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are
valid and are not in breach of these Agreements in any
way.
20.5 The following Sections of these Terms of
Service shall survive any termination of these Agreements by either party: 2, 7, 8, 14, 18, 19,
20, 21, 22, 23, 24, 25, 26, 27, 29, 30, 31, and 32, along with all options, rights and covenants
contained herein that are intended to survive will survive the expiration or termination of
these Agreements, as well as any other Sections which are required for the purposes of
interpretation.
21.COMPENSATION
YOU AGREE THAT YOU WILL ONLY USE THE SERVICES IN
ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN
FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE ATTORNEYS’ FEES) WHICH WE (OR ANY MEMBER OF
OUR GROUP) INCUR ARISING FROM ANY BREACH BY YOU OF THESE AGREEMENTS.
22.SELF-EXCLUSION
22.1 You may suspend your Account for a period of time as
chosen by you.
22.2 You may set daily limits or
have your name placed on the Internet self-exclusion list by submitting a request for
self-exclusion. The minimum time-out period is 72
hours.
22.3 If you have elected to use any of the
self-exclusion tools in connection with any of the Platforms provided by any Group company from
time to time, you acknowledge and agree that you are not permitted to open or use an Account
with any other Group company ('Additional Group Account') during the self-exclusion period you
have selected.
23.LIMITATIONS AND
EXCLUSIONS
23.1 WE PROVIDE THE
SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES AND
CONDITIONS OF ANY KIND RELATING TO THE SERVICES AND THE SOFTWARE, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A
PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT THE SITE WILL BE WITHOUT ERROR OR INVULNERABLE TO
VIRUSES, WORMS, OR OTHER HARMFUL SOFTWARE OR HARDWARE. YOU HEREBY ACKNOWLEDGE THAT THE SERVICES
MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, WITHOUT LIMITATION, PERIODIC SYSTEM
MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF
SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF THE SITE, TELECOMMUNICATIONS INFRASTRUCTURE, OR
DISRUPTION, AND THEREFORE WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING SITE
USE AND/OR AVAILABILITY, ACCESSIBILITY, SECURITY OR PERFORMANCE CAUSED BY SUCH FACTORS. WE SHALL
NOT BE LIABLE FOR ANY FAILURE BY YOU TO ACCESS OR USE THE SERVICES. FURTHER, WE DO NOT GUARANTEE
THE SECURITY OF COMMUNICATIONS AND DATA TRANSMITTED IN CONNECTION WITH YOUR USE OF THE SERVICES,
AND WE SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, DISCLOSURE OF, OR LOSS OF ANY SUCH
COMMUNICATIONS OR DATA.
23.2 YOUR ACCESS TO THE
PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE SERVICES FROM THE PLATFORMS AND USE OF THE
SERVICES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE SERVICES IS AT
YOUR SOLE OPTION, DISCRETION AND RISK. WE SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE
SOFTWARE RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, ERRORS AS DESCRIBED IN
SECTION 17, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER
EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE. FURTHERMORE, WE SHALL NOT BE LIABLE FOR
ANY ATTEMPTS BY YOU TO USE THE SERVICES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT
REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS. ANY MALFUNCTION OF ANY KIND
VOIDS ALL PAYS.
23.3 THE GROUP (INCLUDING ITS
OFFICERS, DIRECTORS, AGENTS, ADVISORS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU OR ANY THIRD
PARTY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS OR DAMAGE WHATSOEVER
ARISING FROM OR IN ANY WAY CONNECTED WITH YOUR USE OR ANY THIRD PARTY’S USE OF THE SOFTWARE OR
THE SERVICES, WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF USE DAMAGES, ARISING
OUT OF OR RELATING TO USE OF OR INABILITY TO USE THE SOFTWARE OR THE SERVICES, DAMAGE FOR,
BUSINESS LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS (INCLUDING LOSS OF OR
FAILURE TO RECEIVE ANTICIPATED WINNINGS), REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION
OR BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY OR CONSEQUENTIAL LOSS (EVEN WHERE WE HAVE BEEN
NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE) ARISING OUT OF THESE AGREEMENTS OR
YOUR USE OF THE SERVICES.
23.4 THE GROUP SHALL NOT
BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, ESP, PAYMENT
PROCESSOR, FINANCIAL INSTITUTION OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN
ACCESS TO THE SERVER THAT HOSTS THE SITE, TO RECEIVE FUNDS FROM US OR YOUR ONLINE GAMING
ACCOUNT, OR PROVIDE PAYMENT PROCESSING OR OTHER
SERVICES.
23.5 NO ADVICE OR INFORMATION, WHETHER
ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THE GROUP OR THROUGH OR FROM THE WEBSITE OR THE
SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS
AGREEMENT.
23.6 NEITHER WE NOR OUR GROUP SHALL BE
LIABLE TO YOU OR ANY THIRD PARTY FOR ANY MODIFICATION TO, SUSPENSION OF OR DISCONTINUANCE OF THE
SOFTWARE OR THE SERVICES.
23.7 NEITHER WE NOR OUR
GROUP SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY ERRORS OR OMISSIONS RELATING TO PAYMENT
PROCESSING BY A THIRD PARTY ESP OR FINANCIAL INSTITUTION.
23.8 NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
24.INDEMNIFICATION. You agree to indemnify, defend and hold
us, our Group, and our and their respective directors, officers, employees, advisors, agents,
and other partners harmless from and against any claim or demand, including reasonable
attorneys’ fees, made by any third party due to or arising out of your use of the Software or
the Services, the Third-Party Content that you post on the Platforms, your connection to the
Platforms or the Services, your violation of the Agreements, or your infringement of any
intellectual property or other right of any other person or entity.
25.NO
ARRANGEMENTS FOR PROHIBITED PERSONS/EXCLUDED PERSONS. You
acknowledge that we are: (i) prohibited from providing services to certain Prohibited Persons,
as defined in section 5, and (ii) must exclude or eject any Prohibited Person. Additionally, we
are prohibited from providing services to Self-Excluded Persons. You agree to use all reasonable
efforts not to arrange for any of these Prohibited Persons or Self-Excluded Persons to use the
Services or the Software. To the extent permitted by applicable law, we reserve the
right to void or cancel any wagers, bets, and/or past winnings of any Prohibited Person or
Self-Excluded Person.
26.NO REPRODUCTION OR RESALE. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Platforms, the Software or the Services, use of the Platforms, the Software or the Services, or access to the Platforms, the Software or the Services.
27.THIRD PARTY WEBSITES. Although we hope that you will find the material on the Platforms informative, the material and links to third-party websites and resources that may be included on the Platforms are provided for informational purposes only. Providing links to these sites by us should not be interpreted as endorsement or approval by us of the organizations sponsoring these sites or their products or services. We make no representations or warranties, express or implied, with respect to the information provided on this Platforms or any third-party website which may be accessed by a link from the Platforms, including any representations or warranties as to accuracy or completeness. Because we have no control over third-party websites and resources, you acknowledge and agree that we are not responsible for the information and contents of such third-party websites and do not endorse and are not responsible or liable for any content, statements, representations, advertising, products, services or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused in connection with your use or reliance on any such content, information, goods, or services available on or through any such site or resource.
28.NOTICES/COMPLAINTS. If you have any complaints, claims or disputes with regard to any alleged winnings, alleged losses or the award or distribution of payouts or any other item or items in a promotion or similar activity or event, or the manner in which a wager, promotion or similar activity or event is conducted regarding the Services, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to Caesars Web Form. You may also submit notices to us by mail at Customer Service, 6325 S. Rainbow Blvd., Suite 100, Las Vegas, NV 89118, USA. Any notice we give to you (save as otherwise set out herein) will be sent to the email address that you provide when you register your Account. You can notify us of any changes to this address through the 'Change Email' facility in our software. It is your responsibility to give us notice and to check your email account for emails from us.
29.GOVERNING LAW. These Agreements shall be governed by and construed in accordance with the laws of Ontario. You irrevocably agree to submit to the exclusive jurisdiction of the courts of Ontario for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
30.ARBITRATION. Excluding those disputes identified in Section
28 above and disputes which are subject to the iGaming Ontario Customer Care and Player Dispute
Resolution Policy, any claims or controversy arising out of or relating to the Agreements,
including the determination of the scope or applicability of the Agreements and our use of
electronic services providers, shall be determined by confidential arbitration by a single
arbitrator seated in Toronto, Ontario. The arbitration shall be administered by ICDR Canada
pursuant to its Canadian Arbitration Rules. The language of the arbitration shall be English.
The award of the arbitrator shall be binding and final on all parties, and not subject to appeal
on any question of law, fact, or mixed fact and law. Judgment on the award rendered
may be entered in any court having jurisdiction. The prevailing party shall be entitled to
reasonable legal fees and expenses. The arbitrator may not award any incidental, indirect,
special, or consequential damages, including, but not limited to, damages for lost
profits. If any part of the Agreements is found to be invalid, illegal or
unenforceable in any respect, it will not affect the validity of the remainder of the
Agreements, which shall remain valid and enforceable according to their terms. No
waiver of any breach or default of the Agreements shall be deemed to be a waiver of any
preceding or subsequent breach or default.
The parties agree that this Agreement excludes the
application of the United Nations Convention on Contracts for the International Sale of Goods,
if otherwise applicable. Additionally, you agree that regardless of any statute or
law to the contrary, any claim or cause of action arising out of or relating to these Agreements
and the use of the Services must be commenced within one (1) year after such claim or cause
arose or you waive such claim or cause of action, including the ability to arbitrate the matter.
You have the right to opt out and not be bound by this arbitration agreement by sending us written notice of your decision to opt out at the address above. The notice must be sent within thirty (30) days of your first use of the Services or the availability of this opt-out, whichever is later.
Batch Arbitration. Notwithstanding any provision to the contrary in the foregoing or in the applicable ICDR Canada rules, the parties agree that, in the event there are twenty-five (25) or more individual arbitration demands filed within a ninety (90) day period relating to the same or similar facts and asserting the same or similar claims for relief, the following rules shall apply:
- ICDR Canada shall administer the arbitration demands in batches of 100 demands per batch (or as close as possible to 100, where there are fewer than 100 demands to fill a batch).
- For each such batch, ICDR Canada shall appoint a single arbitrator and resolve the batch as a single consolidated arbitration, with one set of filing, administrative, and arbitrator fees due per batch (with the same fee schedule being applied to the entire batch as would ordinarily apply to a single arbitration).
- Batches may be arbitrated concurrently. Arbitrator decisions made with respect to one batch shall have no precedential effect on subsequently administered batches.
- The parties shall cooperate with one another and with ICDR Canada to implement this batch arbitration process in good faith, in the interests of minimizing the costs of arbitration.
Any challenge by a party to the applicability, validity or enforceability of this Batch Arbitration provision shall be decided only by a court of competent jurisdiction and not by an arbitrator. In the event that this Batch Arbitration provision is found to be invalid or unenforceable to any extent, or in the event that ICDR Canada declines to implement this Batch Arbitration provision for any reason, the entire Arbitration Agreement shall be of no force and effect.
31.ASSIGNMENT. We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Agreements.
32.THIRD PARTY RIGHTS
32.1 Except
insofar as these Agreements expressly provide that a third party may in their own right enforce
a term of these Agreements, a person who is not a party to these Agreements has no right under
local law or statute to rely upon or enforce any term of these Agreements but this does not
affect any right or remedy of a third party which exists or is available other than under local
law or statute.
32.2 For the avoidance of doubt,
each member of the Group is an intended third party beneficiary of these Agreements, and has the
right to enforce the provisions of these Agreements as third party beneficiaries.
33.ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS. You fully understand and agree to be bound by these Agreements and as modified and/or amended by us from time to time. We may amend these Agreements at any time either by emailing or sending you notification of the new terms and/or by publishing the modified Agreement(s) on the relevant page of the Platforms or any place through which you access the Services. Any such modification will take effect once accepted by you. If any modification is unacceptable to you, your only recourse is to terminate these Agreements.
34.ADDITIONAL TERMS FOR USE OF
SERVICES
34.1 The following
additional terms apply to your use of the Services. Please note that in the event of any
conflict between this Section 34 and the remaining Sections of these Terms of Service, the
remaining Sections of these Terms of Service shall
prevail.
34.2 Rules and Procedures of the Services
You must use the Services in accordance with the generally accepted rules set out in the How to
Play section of the Platform and the procedures relevant to the Services that you are using,
including those specifically set out in the online site, including but not limited to the
Promotions section, the How to Play section, any additional Casino Game Rules set out on the
Platform, and any other page that specifically relates to and governs any particular
event.
34.3 Anti-Cheating Policy We are committed
to preventing the use of unfair practices in the Services, including but not limited to player
collusion. We are also committed to detecting and preventing the use of software programs which
are designed to enable artificial intelligence to play on our Platforms including, but not
limited to, opponent- profiling, cheating software, automated computerized software or other
equivalent mechanism, or anything else that we deem enables you to have an unfair advantage over
other players not using such programs or systems ('AI Software'). You acknowledge that we will
take measures to detect and prevent the use of such programs and AI Software using methods
(including but not limited to reading the list of currently running programs on a player's
computer) and you agree not to use any AI Software and/or any such programs. Please see our
Unfair Advantage Policy.
34.4 Settlement of
Disputes You fully accept and agree that if there is a
discrepancy between the result showing on the Software (as installed and operated on your
hardware) and our server, the result showing on our server shall govern the result. Moreover,
you understand and agree that (without prejudice to your other rights and remedies) our records
shall be the final authority in determining the terms of your use of the Services, the activity
resulting therefrom and the circumstances in which such activity occurred.
PLEASE PRINT THESE TERMS OF SERVICE AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.
If you have any questions, please contact our Customer Service team at Caesars Web Form or at 855 605 6850 between 8am-1am EST daily. Updated May 24, 2024.
Privacy Policy
I. Information We Collect
American Wagering, Inc. (referred to as “the Company” or “we,” “us,” or “our”) is committed to privacy and will only use personal information in accordance with the terms of this Privacy Policy (“Policy”). The purpose of this Policy is to describe how we collect, use, protect and disclose the personal information received from your use of (1) our website, as well as related websites available for use in Ontario, Canada (collectively, the “Sites”), (2) any of our mobile betting applications available for use in Ontario (the “Betting Apps”), and (3) your use of any other services, features, functionalities, applications, browser extensions, and other services provided by us for use in Ontario (collectively, together with the Sites and the Betting Apps, the “Services”). You can access the Services in many ways, including from a computer or mobile phone, and this Policy will apply regardless of the means of access. This Policy also governs the use of personal information we may obtain about you from any third party site or application where we post content or invite your feedback or participation. By agreeing to the terms of this Policy when you establish an account on one of the Services, you expressly consent to the collection, use and disclosure of personal information as described in this Policy.
Games of chance available through the Services are offered and administered by the Company as agent for iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario, as part of the open and regulated internet gaming market in Ontario. All gaming-related personal information collected in connection with the Services is collected by the Company on behalf of and as agent to iGaming Ontario. As part of its conduct and management of online lottery schemes, iGaming Ontario collects your gaming-related personal information under the authority of section 6.1 of the Alcohol and Gaming Commission of Ontario Act and its associated regulations (including, without limitation, Regulation 722/21) and manages your gaming-related personal information in accordance with the Freedom of Information and Protection of Privacy Act.
Please note, this Policy does not apply to any site that is owned or controlled by William Hill PLC, or any “Caesars Sportsbook,” “Caesars Casino” or “Caesars Sportsbook and Casino” websites or mobile applications that are available for customers in the United States.
To the extent we provide you notice on our Services of different or additional privacy policies or practices (e.g., at the point of collection), those additional terms shall govern such data collection and use.
Please read this Policy carefully. This Policy is a legally binding contract between us and anyone who accesses or uses any of the Services. Capitalized terms not defined in this Policy have the definitions set forth in our Terms of Service. This Policy is incorporated into and is subject to our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the Terms of Service will control. If you have any questions about this Policy, please contact us at privacyquestions@caesars.com. If you do not want us to collect, use, or share your information in the ways described in this Policy, please do not use the Services.
II. Information We Collect
Our Services collect “personal information,” which means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, including any information that constitutes “personal information” under applicable privacy laws. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. If you do not provide personal information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the applicable Services or we are legally required to collect it.
The categories of personal information that we collect from or about you are below:
- Account Information. In order to use some of our Services, you must register for an account. When you register for an account, we may access and collect the information you provide including your name, postal address, e-mail address, and date of birth. We may also ask you for additional information including your mobile phone number, credit or debit card number, financial account number, and a government-issued photo identification such as your driver’s license or passport.
- Other Information You Provide. When you use our Services, you may choose to provide certain information directly to us to request more information about our Services or for other reasons. We will collect, use, share and store this personal information consistent with this Policy.
- Gaming and Transaction Information. When you use our Services that require you to register for an account, we may collect information (directly or through third party service providers) about your gaming activity and all transactions associated with your account.
- Device Information (including Location Information). When you use our Services, we and our third party service providers may use beacons and geofencing/geolocation services (“Verification Technologies”) to collect and analyze information about you, your device, and your activity.
Information collected through Verification Technologies may include the type of device; mobile carrier you are using; your device identifiers; your (mobile) telephone number; your precise geographic location; and your activities within the Services including the links you click; the pages or screens you view; your session time; the number of times you click a page/screen or use a feature of the Services; the date and time you click on a page or use a feature; and the amount of time you spend on a page or using a feature. Information collected through Verification Technologies is stored in log files.
Wi-Fi Information (including Location Information). When you use the Services, we may collect information (directly or through third party service providers) that includes the type of device you are using, your device identification number, session time, etc. We and our service providers utilize several current technologies, and may use future technologies, in order to (i) verify your physical location while you are wagering on the Services in order to verify your eligibility to use the Services and (ii) improve the location-based services. Verification Technologies report your physical location from the Internet-connected device that you choose and from which you are accessing the Services. Verification Technologies obtain your physical location by accessing your device GPS coordinates. The Verification Technologies report to us and/or our service providers the physical and geographic location of the Internet-connected device from which you are accessing the Services. Your precise or near-precise physical location will be reported to us and/or our service providers when you use the Services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. If you turn off the location settings or withdraw such consent, you will not be able to access wagers offered via the Services. Location coordinate data is transmitted via Secure Socket Layer technology and stored in password protected servers managed by us and our geolocation and operating partners. Neither us nor our service providers will pass on or resell your location information to any third party except that we and they reserve the right to provide location information as necessary to satisfy any law, regulation or government agency request.
Tracking Technologies
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This information may include details of your visits to our Sites and Betting Apps, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites and Betting Apps; and information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect through these technologies may include personal information, or we may maintain it and associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services to deliver a better and more personalized service, including by enabling us to: estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Services according to your individual interests; speed up your searches; and recognize you when you return to our Services. The technologies we use for this automatic data collection may include:
Log Data
When you use our Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the webpages you visit, the search terms you use.
Cookies and Similar Technologies
Like many websites, we also use “cookie” technology to collect additional website usage data and to improve our Services. A cookie is a small data file that we transfer to your computer’s hard disk or your mobile device’s internal storage. A session cookie enables certain features of the Services and is deleted from your computer or mobile device when you disconnect from or leave the Service. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed by following your web browser help file directions. Most internet browsers automatically accept cookies. The Company may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on the Services, and to improve our Services.
We may also automatically record certain information from your device by using various types of technologies, including “pixels” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the webpages or sites that you visit just before or just after you use our Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services. We may also use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.
You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the services to their fullest potential.
Please note, the Company does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Services.
Affiliate and Third Party Information
If permitted by applicable law, and provided that you have given appropriate consent to these third parties to share your personal information when required, we may obtain personal information about you from our affiliates, affiliated casinos, resorts, and properties that are owned, operated, managed by or affiliated with other gaming licensees (collectively "Gaming Affiliates") and from other third parties, including our regulators and business partners. This includes (1) gaming self-exclusion information and prohibited/sanctions lists that we may receive from our Gaming Affiliates or gaming regulators, (2) information we may receive from “Know Your Client” service providers, such as LexisNexis, and your wireless operator, which we may use to confirm your identity and prevent fraud, and (3) information provided by data services vendors so we can update, correct or augment the information we have about you in our customer records (solely to the extent allowed by applicable Ontario law and applicable Canadian federal law). By using the Services and agreeing to this Privacy Policy, you authorize your wireless operator to disclose to us and our third-party service providers your mobile number, name, address, email, and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of our business relationship.
II. How We Use the Information We Collect
Marketing Purposes. We may use the information we collect for our own marketing purposes, including notifying you of special promotions, offers, and events via push notifications, email, and other means, including SMS messaging, subject to compliance with applicable laws. With iGaming Ontario’s written consent, we may also use your information to promote services or properties operated by our affiliates or business partners, including, without limitation, the World Series of Poker website (www.wsop.ca) and mobile application available in Ontario, which are offered by our business partner, NSUS Limited, and the Caesars Windsor Hotel & Casino, which is operated by one of our affiliates.
We may also link personal information (including your name, mobile phone number, and email address) with non-personal information (including information collected through Verification Technologies and Wi-Fi services) and use such information for our own marketing purposes. If you do not want us to use your personal information for marketing purposes, you may opt-out in accordance with the “Choices About How We Use and Disclose Your Information” section below.
If you provide a cell phone number and expressly consent to receive SMS messages from the company, you will receive SMS messages that promote the Company, our Services, and/or our products and other services as described in this Policy. Although there is no fee associated with this service, your carrier may charge you for each message you receive in accordance with your calling plan. You agree that we are not responsible in any way for these charges. If you do not wish to continue to receive any SMS messages via your mobile device, you may opt-out at any time by contacting us at marketing@williamhill.us or by texting “STOP” in response to a marketing SMS message you receive from the Company.
Operational/Non-Marketing Purposes. We may use the information we collect for operational and non-marketing purposes, including (1) validating your identity; (2) sending you push notifications or emails to provide you with alerts and updates about your account and the Services; (3) providing the Services you request and monitoring, processing, and recording gaming-related activity related thereto; (4) conducting statistical or demographic analysis to allow us to understand our customers’ preferences and use of our Services; (5) processing and tracking gaming and non-gaming transactions; (6) complying with legal and regulatory requirements, including anti-money laundering and tax requirements; (7) customizing your experience with the Services; (8) protecting and defending the Company (which includes the company group) and all other Gaming Affiliates against legal actions or claims; (9) preventing fraud; (10) debt collection; (11) satisfying contractual obligations; (12) cooperating with law enforcement or other government agencies for purposes of investigations, national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest; (13) administering our gaming self-exclusion programs; and (14) for other business purposes permitted under applicable law (collectively “Operational/Non-Marketing Purposes”).
The Company will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated or incompatible purposes without providing you notice and obtaining your consent when required.
III. Who We Share Personal Information With
A. Sharing with Gaming Regulators
We will share your gaming and transactional information with iGaming Ontario and/or the Alcohol and Gaming Commission of Ontario in accordance with the terms of the Operating Agreement between the Company and iGaming Ontario.
B. Sharing with Service Providers
We may share the information we collect with third parties that we engage to provide services for both marketing purposes and Operational/Non-Marketing Purposes. This includes sharing personal information with our “Know Your Client” provider LexisNexis to confirm your identity. We require that these parties agree to process such information in compliance with this Policy and use appropriate confidentiality and security measures, and we use reasonable efforts to limit their use of such information to only what is needed to perform their services.
If you do not pass our initial “Know Your Client” screening using the information you provided during registration, an additional review will be required. We have engaged a service provider, Onfido (https://onfido.com/), to assist us with these secondary reviews. When required, you will be instructed to upload a selfie and a photo of your government-issued identification to Onfido’s servers. Onfido will confirm that your ID is valid and will extract biometric data from your ID photo and selfie to determine whether there is a likely match. We will direct Onfido to promptly delete your biometric data once the verification process has been completed. We will retain the photo of your ID and certain information from your ID as required by applicable law. We will delete the photo and ID information when we are no longer legally required to keep.
C. Sharing with Affiliates
We may share your information with Caesars Enterprise Services, LLC (“CES”), which is a shared services company that provides corporate or other services for affiliates of Caesars Entertainment, Inc., our parent company. CES may use your information to provide services to us for any marketing purposes or Operational/Non-Marketing purposes described in Section II above. CES may also use your information in connection with analytics and conducting statistical or demographic analysis of the various sports betting and gaming offerings operated by American Wagering, Inc. in various jurisdictions. This will allow us to improve the Services we provide to you.
D. Certain Business Transactions
We may provide anonymized information to third parties for various business purposes. Any anonymized information we provide to third parties is not considered personal information and is not subject to the terms of this Policy. Further, subject to written approval of iGaming Ontario, we may share or license all of the personal information we collect with any successor to all or part of our business in connection with a transaction involving a sale, purchase, reorganization, merger, or transfer of any our assets or the assets of group affiliates.
E. Compliance with Laws, Legal Claims, and Law Enforcement
The Company cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to (1) allow iGaming Ontario to comply with the Freedom of Information and Protection of Privacy Act; (2) investigate, respond to, and defend against legal claims; (3) comply with any legal process (including subpoenas); (4) protect the property and rights of the Company or a third party; (5) protect the Company against liability, (6) provide for the safety of the public or any person; (7) prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity; (8) protect the security or integrity of the Services and any equipment used to make the Services available; or (9) otherwise comply with the law.
IV. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org. If you disable or refuse cookies, please note that some Services may be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company for promotional purposes, you can opt out by sending us an email stating your request to marketing@williamhill.us, calling us at 855 605 6850, or writing to us at: Caesars Sportsbook
Attn: Legal Department – Ontario Marketing Opt-Out 6325 S. Rainbow Blvd., Suite 100
Las Vegas, NV 89118
Additionally, if we have sent you a promotional email, you may click the “unsubscribe” link in the email or send us a return email asking to be omitted from future email distributions.
If you no longer wish to receive push notifications from our mobile applications, you can adjust your device settings to disable push notifications from our mobile applications at any time.
Please note, the opt-out mechanisms above only apply to our use and sharing of your personal information for marketing purposes; we may still use and share personal information for Operational/Non-Marketing Purposes.
V. How You Can Protect the Privacy and Security of Your Personal Information
For your privacy and security, we encourage you to select a complex and unique password for your account. Do not share this password with others or use the same password for other accounts. We recommend that you change your password frequently, and we also encourage you to use any multifactor authentication service that may be available.
Review your account’s financial transactions frequently for any suspicious transactions that you don’t recognize. If you have any security-related concerns with your account, email contact@williamhill.us or call us at 855 605 6850.
Never include any sensitive personal information, like your password or Social Insurance Number, in any electronic communications (email, chat, etc.) with us. If you no longer wish to receive direct advertising and marketing materials from us, you can adjust your communication preferences in your account.
VI. Security and Breach Management
We will always take reasonable steps to protect your personal information from misuse, loss, and unauthorized access or disclosure. Our servers are protected by firewalls and other industry standard security measures. These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach.
Our staff is required to take reasonable measures to ensure that unauthorized persons cannot view or access your personal information. Employees who violate our policies and procedures are subject to disciplinary action, up to and including termination of employment.
Please be aware that while we have safeguards in place, there are inherent security risks associated with transmitting information, including personal information, across the Internet. You accept the inherent security risks of providing information over the Internet and will not hold us responsible for any breach of security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it.
As a standard security practice, we will take reasonable steps which are generally recognized in the industry to ensure that the communication
methods used to support the Services do not permit connection or communication by methods that have known security weaknesses or vulnerabilities. As such, if you experience trouble using the Services, it may be an indication that you need to upgrade to a newer version that supports more secure communication methods.
In situations where your personal information is collected by third parties under contract with us for performance of their contractual duties and other purposes, we require such third parties to exercise reasonable care to protect that information and restrict the use of your personal information to the purposes for which it was provided. When we share your personal information with third parties in accordance with this Policy, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.
In the event of any potential security incident or breach involving the Services or resulting in unauthorized disclosure of personal information, we will activate our incident response plan to promptly investigate and remediate the security incident or breach. As part of our incident response plan, we will notify iGaming Ontario and will aid iGaming Ontario and any related authorities as required by our Operating Agreement with iGaming Ontario. To the extent required by applicable law or as directed by iGaming Ontario, we will notify any customers whose personal information is impacted by any security incident or breach.
VII. Access, Correction and Deletion of Personal Information
While we strive to ensure that the information that we collect about you is accurate, it is your responsibility to inform us of any changes to your personal information. You may request to access, update, correct inaccuracies in, and delete your personal information that is within our control by contacting us at marketing@williamhill.us, by calling us at 855 605 6850, or writing to us at:
Caesars Sportsbook
Attn: Legal Department – Privacy Request 6325 S. Rainbow Blvd., Suite 100
Las Vegas, NV 89118
Your rights to access, update, correct and delete your personal information are subject to applicable legal and contractual restrictions.
In certain circumstances, we may not be able to respond to a particular request where (1) we need personal information to perform any legally required activities identified as “Operational/Non-Marketing Purposes” in section II above; (2) the request will have an adverse impact on the privacy, health or safety of others; or (3) as otherwise prohibited by applicable privacy, data protection or other laws. Where you make a request in respect of your rights, we may take reasonable steps to verify your identity before honouring your request, which may require you to provide additional personal information. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
Should you have an issue with the manner in which we manage our Policy or feel that we have not complied with applicable data protection laws, you may contact us at privacyquestions@caesars.com , and we will investigate the matter. If you are not satisfied with our response, or you prefer not to contact us, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario or the Privacy Commissioner of Canada.VIII. Other Web Sites
This Policy applies only to the Company. It does not apply to the practices of companies we do not control, or to people we do not employ. We are not responsible for the information collection or privacy practices of other web sites, including web sites accessible through the Services. You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any personal information on them.
IX. International Transfers
Information collected on the Services may be stored and processed in any country in which we or our affiliates, suppliers, third-party electronic payment processors and/or financial institutions or agents maintain facilities, including in Ontario and in the United States. By using the Services, you expressly consent to any transfer, storage and other processing of information outside of Ontario for any purposes described in this Policy. For all processing of personal information that occurs outside of Ontario, whether performed by the Company or our service providers, we will provide or ensure the same privacy and security protections as required for personal information located and processed in Ontario.
X. International Users
At this time, our Services are based in and solely intended for persons located in Ontario at the time they access the Services. If you are not located in Ontario at the time you access the Services, please do not provide any personal information to us through the Services. If you have any questions or requests, you may contact us at marketing@williamhill.us.
XI. Underage Persons
The Services are for use by persons who are of 21 years of age or older. If you are under 21 years of age you may not access, attempt to access, or use the Services. We do not knowingly collect or allow the collection of personal information via the Services from persons underage, pursuant to applicable law and regulations. If you are a parent or guardian and discover that your child has submitted personal information, you may alert us at marketing@williamhill.us, and your child’s personal information will be promptly deleted.
XII. Assignment
In the event that we are acquired by or merge with a third party entity, we reserve the right, with the written consent of iGaming Ontario, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control so that our Services can continue operations. In the unlikely event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.
XIII. Retention of Personal Information
We will retain the information we collect about you in accordance with our record retention policies. The retention periods in our policies are selected so that we can comply with our legal and regulatory obligations, resolve disputes, reasonably manage our business, and enforce contractual agreements. Your personal information will typically be retained for as long as your account is active plus an additional three years, unless otherwise required by contract or applicable laws and/or regulations. For example, our Operating Agreement with iGaming Ontario may require that we maintain certain personal information for seven years.
XIV. Changes to this Policy
We may revise this Policy from time to time in our sole discretion, subject to iGaming Ontario’s approval when required. We will notify you of any material revisions by sending you an e-mail and/or by placing notice of the revised Policy on the Services or any place through which you access the Services. For material changes to the Policy, you may be required to acknowledge acceptance of such change. For non-material changes where an acknowledgement is not required, your continued access or use of the Services following any amendments to the Policy constitutes your acceptance of the Policy as amended. It is your sole responsibility to review the Policy and any revisions each time you use the Services.
XV. Governing Law
This Policy and all related matters are governed by the laws of Ontario and the applicable federal laws of Canada.
XVI. Contact Us / Complaints and Disputes
We welcome your questions, comments and concerns about our personal information handling practices. Please email our VP and Chief Counsel, Marketing and Privacy, at privacyquestions@caesars.com or 1-702-676-5700 with your questions, comments, concerns or feedback pertaining to our personal information handling practices. You may also write to us at:
Caesars Sportsbook
Attn: Legal Department – Ontario Privacy Policy Questions 1 Caesars Palace Drive
Las Vegas, NV 89109
If you have any complaints, claims or disputes with regard to any alleged winnings, alleged losses or the award or distribution of payouts or any other item or items in a promotion or similar activity or event, or the manner in which a wager, promotion or similar activity or event is conducted regarding the services received, Customer Support is available via email ( Caesars Web Form ), phone (855 605 6850), and live chat. For more information on submitting a complaint, claim or dispute, see the “Patron Complaints” section in the House Rules . If you are not satisfied with our decision, you have the option to seek resolution with iGaming Ontario.
Patron Protection
Capitalized terms not defined herein have the definitions set forth in the General Terms of Service. If there is a conflict between the references made herein and the General Terms of Service, the General Terms of Service shall control.
Underage gambling is a criminal offense and any person who facilitates someone under the age of 19 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.
American Wagering, Inc., d/b/a William Hill and Caesars Sportsbook (collectively referred to as “the company” or “we,” “us,” or “our”) excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. During registration, your date of birth will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID and additional information for further verification.If you know someone under the age of 21 who is registered with us, please contact us immediately at Caesars Web Form.
Real-money gaming on the Platforms is restricted by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) to users who are physically located within Ontario where the company is permitted and licensed to offer sports wagering and iGaming. To confirm your desktop/laptop location, we use a third-party method using IP address and Wi-Fi signal. If one of the two is not confirmed, you will not be allowed to use the Services. To confirm your mobile device location, we use a third-party method using carrier cell tower and Wi-Fi signal. If your mobile device location is not confirmed, you will not be allowed to use the Services. We cannot guarantee that your device will be able to successfully use the location services. If we or our third-party providers are unable to precisely track your location for any reason, you may be prevented from accessing or using the Services. We are not liable for your inability to access or use the Services.
By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the AGCO or iGO of any wagering communications and geographic location information for the purpose of determining compliance with the Standards and Laws of the jurisdiction.
We will handle all information collected through the location services in accordance with our Privacy Policy. If you have any questions or concerns regarding the location services, you may contact us at Caesars Web Form.
Full Terms of Service can be found here. Account History & Security
Account Safety and Sharing – Your email address and password created on account registration should not be shared with anyone. As an
approved player, you are explicitly prohibited from allowing others access to your account. You are solely responsible for the security of your email address and password, and all activities that occur under your account.
If you suspect someone has gained unauthorized access to your account, notify us by email at Caesars Web Form.
Auto-lock - You are responsible for maintaining the confidentiality of your email address and password and for restricting access to your remote wagering account, including utilizing device screen-locking features to protect from unauthorized use.
2-Factor Authentication – It is recommended you enable 2-Factor Authentication (“2FA”) as an added layer of security for your account. After logging in, from ‘My Account’ select the ‘Security Settings’ link, from which you’ll be able to switch on 2FA.
Forgotten password - There is a forgotten password link on the login prompt. By entering your email address, an email will be sent to your registered email address with steps to reset your password.
How to change your password – From ‘My Account’ click on your name to see further account details. In here you will see the option to click ‘Change Password’.
Account history – After logging in, from ‘My Account’, selecting ‘My Transactions’ will give a list of all wagers, deposits and withdrawals on your account from the last 6 months. For information on wagers placed over 6 months ago, you may contact us at Caesars Web Form.
Closing my account – To close your account, please contact us at Caesars Web Form. Disputes
Stage 1 - You can contact us at any time to register a complaint, and our friendly staff will be happy to try and resolve the situation for you. You can contact us via email at
Please note that it can take up to 72 hours for us to respond to your complaint.
Stage 2 – If you are not satisfied that your complaint has been resolved, you can escalate by contacting the Customer Support Manager at Caesars Web Form Your email should have the following information included:
First and last name
Description of what has happened and details of any communication with the Customer Support team Your contact details
We will review your complaint and respond to the email address that we have on file within ten working days, to let you know our final response.
Patron Protection
Patron Protection
Capitalized terms not defined herein have the definitions set forth in the General Terms of
Service. If there is a conflict between the references made herein and the General Terms of
Service, the General Terms of Service shall control.
Underage gambling is a criminal
offense and any person who facilitates someone under the age of 19 to gamble has committed a
criminal offense and shall be prohibited from Internet gaming.
American Wagering,
Inc., d/b/a William Hill and Caesars Sportsbook (collectively referred to as “the company” or
“we,” “us,” or “our”) excludes minors (persons under the age of 19) from gaming, so we will
always ask for proof of age during the registration process. During registration, your date of
birth will need to be included on the registration form, which will be automatically verified by
us, along with other information you provide. If there is an issue with the initial verification
process, you will be required to provide your qualifying picture ID and additional information
for further verification.
If you know someone under the age of 19 who is registered
with us, please contact us immediately at Caesars
Web Form.
Real-money gaming on the Platforms is restricted by the Alcohol and
Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) to users who are
physically located within Ontario where the company is permitted and licensed to
offer sports wagering and iGaming. To confirm your desktop/laptop location, we use a third-party
method using IP address and Wi-Fi signal. If one of the two is not confirmed, you will not be
allowed to use the Services. To confirm your mobile device location, we use a third-party method
using carrier cell tower and Wi-Fi signal. If your mobile device location is not confirmed, you
will not be allowed to use the Services. We cannot guarantee that your device will be able to
successfully use the location services. If we or our third-party providers are unable to
precisely track your location for any reason, you may be prevented from accessing or using the
Services. We are not liable for your inability to access or use the Services.
By
registering to use the Services, you consent to the monitoring and recording by us (or our
service providers) and/or by the AGCO or iGO of any wagering communications and geographic
location information for the purpose of determining compliance with the Standards and Laws of
the jurisdiction.
We will handle all information collected through the location
services in accordance with our Privacy Policy. If you have any questions or concerns regarding
the location services, you may contact us at Caesars
Web Form.
Full Terms of Service can be found here.
Account
History & Security
Account Safety and
Sharing – Your email address and password created on account
registration should not be shared with anyone. As an approved player, you are explicitly
prohibited from allowing others access to your account. You are solely responsible for the
security of your email address and password, and all activities that occur under your
account.
If you suspect someone has gained unauthorized access to your account,
notify us by email at Caesars
Web Form.
Auto-lock - You are responsible
for maintaining the confidentiality of your email address and password and for restricting
access to your remote wagering account, including utilizing device screen-locking features to
protect from unauthorized use.
2-Factor
Authentication – It is recommended you enable 2-Factor
Authentication (“2FA”) as an added layer of security for your account. After logging in, from
‘My Account’ select the ‘Security Settings’ link, from which you’ll be able to switch on
2FA.
Forgotten password - There is a forgotten
password link on the login prompt. By entering your email address, an email will be sent to your
registered email address with steps to reset your password.
How to change
your password – From ‘My Account’ click on your name to see
further account details. In here you will see the option to click ‘Change
Password’.
Account history – After logging in,
from ‘My Account’, selecting ‘My Transactions’ will give a list of all wagers, deposits and
withdrawals on your account from the last 6 months. For information on wagers placed over 6
months ago, you may contact us at Caesars
Web Form.
Closing my account – To close
your account, please contact us at Caesars
Web Form.
Disputes
Stage
1 - You can contact us at any time to register a complaint, and
our friendly staff will be happy to try and resolve the situation for you. You can contact us
via email at
Caesars
Web Form.
Please note that it can take up to 72 hours for us to respond to
your complaint.
Stage 2 – If you are not satisfied
that your complaint has been resolved, you can escalate by contacting the Customer Support
Manager at
Caesars
Web Form Your email should have the following information included:
First and
last name
Description of what has happened and details of any communication with the
Customer Support team
Your contact details
We will review your complaint
and respond to the email address that we have on file within ten working days, to let you know
our final response.
Third-Party Content Policy
We are committed to ensuring the safety and security of Our Platforms and Our Services for all of Our customers. We have created this Third Party Content Policy to make You aware of the rules surrounding the uploading of Third Party Content (as that term is defined in Our Terms and Conditions of Use) to Our Platforms. Please note that this Third Party Content Policy will be agreed between You and Us and will form part of Your Agreements with Us. We may periodically make changes to this Third Party Content Policy and strongly recommend that You revisit this Third Party Content Policy regularly.
The terms of this Third Party Content Policy are as follows:
1.We do not claim any ownership rights in any Third Party Content (as that term is defined in Our Terms and Conditions of Use and including, without limitation, player images) posted by You on Our Platforms. You agree that You are solely responsible for any Third Party Content posted by You under Your Username.
2.You hereby grant to Us a non-exclusive, royalty-free, worldwide, perpetual license (including the right to sub-license) to use and to make such copies thereof as We deem necessary in order to facilitate the posting and storage of Your Third Party Content on Our Platforms or in connection with any promotions in all media now known or hereinafter developed (the "License"). You agree that this License includes the right for Us to make such Third Party Content available to other companies, organizations or individuals who partner with Us for the syndication, broadcast, distribution or publication of such Third Party Content on other media and services, subject to the Agreements. If you wish to keep any Third Party Content, information, ideas, concepts or inventions private or proprietary, do not post or submit them to the Platforms, Us or Our Group. You agree that in the event We receive any royalties, compensation or other payments associated with exercising the rights granted to Us under the License, You shall not claim any right to any portion of such royalties, compensation or other payments.
3.You warrant to Us that You have full power and authority to grant the license at 2) above and that the Third Party Content posted by You (a) does not infringe any third party's intellectual property rights, other proprietary rights or rights of publicity or privacy; (b) does not violate any law, statute, ordinance or regulation;(c) is not defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (d) is not obscene or pornographic and does not contain child pornography;(e) does not violate any laws regarding unfair competition, anti-discrimination or false advertising; (f) does not constitute any of the types of prohibited Third Party Content as set out in Section 5 below and (g) does not contain any viruses, trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
4.You hereby agree to indemnify, defend and hold Us, Our Group, and their respective directors, officers, employees, agents, and other partners harmless from and against any claim or demand arising out of Your posting any Third Party Content on any of Our Platforms.
5.You acknowledge that the following constitutes (but is not limited to) prohibited Third Party Content: Third Party Content which:
a.is offensive, promotes racism, bigotry, hatred or physical harm of any kind against any group or individual or exploits, harasses or advocates harassment of any person;
b.constitutes information that You know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
c.contains nudity, excessive violence, or offensive subject matter or links to any such content;
d.solicits personal information from anyone under twenty-one years of age;
e.contains information that poses or creates a privacy or security risk to any person;
f.contains an unauthorized copy of another person's copyrighted work; and
g.includes a photograph or video of another person that You have posted without that person's consent;
h.contains advertisements, promotions, commercial solicitations, contests or surveys (unless You have Our written consent to do so);
i.contains, transmits or disseminates viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another's computer, the Platforms, the Services, the Software, or any other software, hardware or related equipment.;
j.disrupts or otherwise interferes with the Platforms, the Services, or the networks or servers used by the Company;
k.impersonates any person or entity or misrepresents Your connection or affiliation with a person or entity; or
l.constitutes illegal activity.
6.You acknowledge that all areas that permit you to post Third Party Content are public and not private communications; therefore, any information or content you post may be ready by others. We recommend that you avoid posting or otherwise disseminating any personally identifiable information.
7.We do not endorse or control the Third Party Content and, therefore, We specifically disclaim any liability with regard to Third Party Content and any actions resulting from your submission of Third Party Content to Our Platforms.
8.You acknowledge and agree that We may preserve any Third Party Content and may also disclose Third Party Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Agreements; (iii) respond to claims that any Third Party Content violates the rights of third parties; or (iv) protect the Our and Our Group's rights, property or personal safety, the Platforms, the Services, Our users and the public.
Effective: April 4, 2022
Underage Policy
Underage Policy
Protection of Minors
Underage gambling is a criminal offense and any person who facilitates someone under the age of 19 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.
American Wagering, Inc. d/b/a Caesars Sportsbook and Casino excludes persons under the age of 21 from gaming in Ontario, so we will always ask for proof of age during the registration process. During registration, your date of birth will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID with additional information for further verification.
If you know someone under the age of 21 who is registered with us, please contact us immediately at Caesars Web Form.
Effective:April 4, 2022
Unfair Advantage Policy
Unfair Advantage Policy
American Wagering, Inc.; William Hill Nevada I; William Hill Nevada II; Brandywine Bookmaking,
LLC; WH NV III, LLC; William Hill New Jersey, Inc. (collectively referred to as “The
Company” or “we,” “us,” or “our”) d/b/a William Hill and Caesars Sportsbook is committed to
taking all reasonable measures, and to do so immediately to prevent anything that either
diminishes the fun you have playing on the site, or that gives another player an unfair
advantage over you.
To this end, we forbid all unfair practices. We do this to
protect our customers and the integrity of our systems.
What are unfair
practices?
Unfair practices are any practice (including but not limited
to the use of BOTs, AI, multiple account use and/or practices conducted in collaboration with
other players) carried out by one or more players, with one or more
accounts.
1.Multiple Accounts:
One person having multiple
accounts, whether in the player’s name or another name, for the sole purpose of playing both
accounts at the same time, whether at the same or different tables. In any event, it is not
permitted to have more than one account under our General Terms of
Service.
2.Collusion:
Two or more players sharing and
using their combined knowledge to gain an advantage over other
players.
3.Extracting Player Profiles:
Certain companies
offer programs specifically created to extract player profiles and then sell them in the form of
enormous player databases with the promise that anyone who purchases these programs can use this
information to their advantage against other players invisibly gathering information about you
and then selling it to others to use when they play against you online.
5.
The Use of "BOTS":
Certain companies offer "BOTS" (Internet programs)
specifically created to place wagers in place of an actual (human) player, and conceal its use
from the others, and avoid detection by the online gaming site. These programs are marketed by
explicitly promising the prospective purchaser-user an unfair advantage over other online
players not using that program.
How do you distinguish between Forbidden and
Permitted categories of programs?
Advantage is not the issue; an unfair advantage is
and we see that as deception. And so is invasion of privacy and data theft.
To begin
with, our basis for distinction is not whether a particular program gives the user an advantage
over non-using players, nor is it based on the particular content. To us, the key indicia that
define the class of programs we seek to eliminate from use on the Site are: deception and breach
of our customers' privacy.
Nevertheless, what our customers want will always remain
the primary influence on what we do about this. So for instance, we have no doubt that anything
that compromises the integrity of the wagering offered or that erodes our customers' confidence
about whether they will be unfairly disadvantaged while wagering on our site, must be
eliminated. And it's there that we direct our efforts. The bottom line is that we will do
whatever it takes to ensure that our customers are not deceived and that their privacy is not
violated.
Instead, what we're talking about here are programs which: (i) advertise as
a key feature that the buyer/user will gain an unfair advantage (quite often they even use the
word "cheat") over the other players (in other words, they promise to help a player to cheat);
or (ii) their use by the buyer/user is intended to remain concealed from the other players and
from the "operator"; or (iii) steal legally protected material (e.g., player identities) that
violate applicable laws.
What counter-measures are we taking to prevent the
use of BOTS?
Our efforts can be divided into three separate categories:
(i) identification & detection; (ii) warning/suspending offending users; and (iii)
additional measures through enlarged customer choice.
We have identification and
detection counter-measures in-place so that we're able to more precisely detect existing BOTS,
but more importantly so that as new BOTS are created/released, we can also prevent those from
eroding the experience when on the website.
Once identified, a player using programs
in this Forbidden Category will usually be notified. In that notice, we explain what we believe
this player is doing and what steps we will take if s/he does not stop doing it immediately. In
the most extreme cases we are prepared to suspend their Account and confiscate the funds in that
Account without prior notice.
Do the efforts involve "data mining" or other intrusive
means to access/read files on my computer as part of these efforts?
To find out more
about our general policy with regard to data processing, please see our Privacy
Policy.
Where we in our absolute discretion determine an unfair practice has taken
place (whether an advantage has been gained or not) the person or persons responsible for that
practice will face one or all of the following consequences:
Consequences of
Unfair Practices:
We may email the offender(s) and demand the immediate
cessation of all unfair practices.
We may suspend the offending account(s) for the
purposes of conducting a thorough investigation into the unfair
practices.
Ultimately, we reserve the right, in our sole discretion, to terminate the
offending account(s) indefinitely and for all funds in the account(s) to be
forfeited.
Effective: April 4, 2022